Can i return thorntons chocolates

The displayed price is the amount in pounds sterling. If you are ordering from outside the UK, we will apply an appropriate exchange rate. Prices for our products are as quoted on our site and may change from time to time, but changes will not affect any order after we have dispatched the products relating to that order. The price of our products does not include delivery charges, which are quoted on our site from time to time.

Our Website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. We will normally verify prices as part of our dispatch procedures. If a product's correct price is higher than the price stated on our website we may at our discretion reject your order without liability to you and notify you of such rejection. We are under no obligation to supply products to you at an incorrect lower price, even after we have sent you an order confirmation, if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as a pricing error.

If you are eligible to reclaim this sales tax, on request we can supply you with a VAT receipt. If you are purchasing products from our site on behalf of a business, you confirm that you have the authority to bind that business. These terms and conditions and all documents referred to in them constitute the entire agreement between you and us and supersedes all previous agreements, whether written or oral, relating to its subject matter. In entering into a contract with us, you acknowledge that you do not rely on any statement or representation that is not set out in these terms or documents referred to in these terms.

Neither of us will have any claim for innocent or negligent misrepresentation based on any statement in these terms and conditions.

We only supply our products to you for internal use and you agree not to use the product for re-sale purposes. Except as expressly stated in these terms and conditions, we do not give any representation, warranties or undertakings in relation to the products and any representative, condition or warranty which might be implied or incorporated into these terms and conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law.

In particular, we are not responsible for ensuring that the products are suitable for your purposes. We will under no circumstances be liable to you for loss of profits, sales, business, revenue, business opportunity, anticipated savings, goodwill or any indirect or consequential loss.

Nothing in these conditions limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation or any other liability which cannot be limited or excluded by law. We reserve the right to amend delivery charges where necessary for corporate orders placed via the website, as the website delivery options are for consumer orders which do not exceed standard delivery costs. Additional costs will apply where a large number of items are ordered or where delivery to multiple addresses is requested.

This section only applies if you are a consumer. If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or contemplated by you and us at the time when we entered into the contract. We only supply the products for domestic and private use. You agree not to use the products for any commercial, business or resale purposes and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

We will not be liable or responsible for any failure to perform or delay in the performance of any of our obligations under a contract that is genuinely caused by an event out of our reasonable control.

We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms. Any contract is between you and us and no other person shall have any rights to enforce any of its terms.

If any part of these terms and conditions is unenforceable, the enforceability of any other part of these terms and conditions shall not be affected. These terms and any contract we enter into are governed by English law. If you are a consumer, the courts of England and Wales will have non-exclusive jurisdiction to settle any claim or dispute arising in connection with a contract.

For business users, the courts of England and Wales will have exclusive jurisdiction. Treat yourself or someone special with our fantastic chocolate special offers. Our website uses cookies which enable you to place orders and allow us to provide a better service.

Find out how to manage cookies. Skip to search Skip to content Skip to footer. Find a Store. Close Menu Thorntons. Browse our delicious range of chocolate boxes perfect for every occasion. Fabulous hampers filled with treats for sharing with friends and family. Our personalised chocolate gifts say it all.

Order yours today. Plan ahead and let us help you find the perfect Christmas gift. Shopping Forums. Review a Product or Brand. Privacy Policy. Editorial Disclosure. Follow Knoji. Does Thorntons offer free returns? What's their exchange policy? Does Thorntons guarantee items with a free return policy? How good is their customer service for returns?

Does Thorntons accept in-store returns? Does Thorntons offer a money-back guarantee? Does Thorntons require a receipt to make a return? How long is Thorntons' return window? Free return policies rating: 2. We researched this on Sep 8, Check website. However, Thorntons does offer coupons and discount codes. You can use Thorntons coupons to unlock discounts at their website. Your browser's Javascript functionality is turned off. Please turn it on so that you can experience the full capabilities of this site.

To track your order, just call our one of our Chocolate Advisors on , or submit a request through the contact us form How Do I Amend My Order? To make a change to your order, you can call one of our Chocolate Advisors on , or submit a request through the contact us form. To cancel an order, please submit an order cancellation form. All returns are subject to our terms and conditions. You will be notified of the progress of your cancellation once we have received the form.

If you have further queries, call our one of our Chocolate Advisors on , or submit a request through the contact us form. What is the Thorntons returns or exchange policy? Where goods are able to be returned in their original and saleable condition an exchange, refund, second-purchase discount or credit note may be available. Damaged or opened products will not be permitted unless there is an issue with the product or delivery service quality.

A valid sales receipt must be available for refunds or exchanges. We reserve the right to refuse refunds, exchanges, second-purchase or credit note on perishable food items under the Consumer Right Act in certain circumstances. These may include, but are not limited to; high value orders which we believe to be fraudulent or with the intent to cause damage to the goods purchased , international orders, orders where-by the product has been purposefully damaged.

How can I find my nearest Thorntons store? You can find your nearest store by using our store locator and searching for your postcode or town. Who Will Deliver My Order? If you order using our Standard Delivery service, your products will be delivered via Hermes, who use local lifestyle couriers to ensure that products can be delivered quickly and safely to your door.

As Hermes can deliver up to 9pm, this is not a suitable service to deliver to business addresses. If you place an order to an international address, your product will be delivered by UPS International.